| Visitors Since 22nd April 2008:
|
Supermarket
Soap
Daily life
behind the
counter
www.supermarketsoap.co.uk
Contact Us | The
Store Manager | Visit The Set
04.06.08: Roundhouse Upselling, Abusive Customers, Pranks, Irritating Customers, Sexy Phonecalls, We Rock and Rotas Confuse ChavsStreaming Song Of The Day: Connection by Elastica (As used in a presentation I created for the Government eons ago for a scheme which is now nationwide, and I get nada for!)Free MP3 Of The Day: Ease Back by Amos Lee This is slightly off topic for this blog, yet related. Yesterday I ventured out of the house up to town to buy some Guarana tablets and get some lunch. Then as I walked past my local computer store, Roundhouse Computers, I saw they had an external CD Rewriter for £42.99. Not cheap, but about the same as one would cost from Amazon including next day delivery. So I went in and asked what their cheapest external CD Rewriter was. And the guy behind the counter did the most extraordinary thing. Decent salespeople will show you the thing you want, but then explain that something a touch more expensive will benefit you much more. I've had this in Gran Canaria by experts, and it worked (1gb iPod Nano clone 10 euros, 1gb iPod Touch clone 15 euros, I bought the 2gb version). But Roundhouse Computers really screwed their sales patter up. Now, considering the CD Rewriter was in the window with the price tag on it, and that I asked specifically for CD Rewriters...the guy showed me external DVD Rewriters. Costing as much as £90, although he also offered me a £70 drive. I wasn't even offered a CD Rewriter, so, thank you Roundhouse Computers, you lost yourself a sale there by being way too aggressive with the upselling. Instead I will be getting a drive online, from a company that won't try and push their overexpensive tat on me. Ok, rant over. Just wanted to point this out. Roundhouse Computers. Expensive prices. Bad customer service. So, when I went into work, I saw the gorgeous Evie. And I saw her serving one of the most common guys you could ever see. I mean, fat, skinhead haircut, a blue football shirt which he looked like he had been poured into, and was using the classic combination of Aight and Innit with his lovely deep, common accent. Now, as if that shouldn't be enough for him to get permanently banned (sorry, but I do have to serve these morons daily), but then he did something that I would have completely gone ballistic over. Evie asked him for ID because he asked for cigarettes. He then turned around and said "Oh, you are kidding. You know what? F*ck it you munter!" If it wouldn't have been inappropriate, I'd have floored the guy there and then. But ho hum, he stormed out of the store and I kind of left it at that. He did come back a little later, with a girl, and asked for cigarettes, which I point blank refused, even when the girl offered to buy them for him, and I said "No, you're not buying them for him." I do menacing just as well as I do nice and welcoming. It's a useful skill... Then Slaphead decided to play a couple of pranks on me. First off he told me that I could go for a cigarette, which I leapt at, until he laughed and said "No, just kidding, keep working!" So, I then I was filling a trolley full of stock, and Slaphead yelled and said that my friend was on the shop floor. I came out onto the shop floor for him to laugh and say "See ya!" and rushed past me. And left me to serve a customer with a huge basket of shopping. So I decided that I was going to get my own back. I heard him lock the toilet door, so, I knew that he wouldn't see me getting revenge. I locked the shop door floor from my side, so he went to push the door open with his trolley, he bashed into a solid piece of wood. He then unlocked it and muttered to himself about how I was a pain in the arse and really childish. So I guess he can give pranks but can't them! I also had some really irritating customers come in. First they kept wandering off to get other things, which is the single most annoying thing any customer can do in a shop. And then they all left the store, but didn't drive away. They went to get money, then came back and argued over who had the money. I laughed because they were all drunk (including the driver) so they turned around and called me a knobhead because I laughed at them not being able to find the money they had gone to get 30 seconds earlier. Well...sorry, but sometimes when customers do things like this, you cannot help but laugh because it's just such an idiotic situation. Easily the highlight of the night was a phonecall we got at about 2am. It was a customer who had recently left the store, and wanted to speak to the guy who had just served her. Slaphead was busy, so I told her this, then she asked me if I was free to talk. I told her that I was, and she asked me what my name was, where I lived, what I looked like, and then asked me if I was single. When I told her that I wasn't, she told me that I didn't seem that interested in her, and could I put her onto the guy who served her. I did, and then ran into the canteen to eat my sandwich. Slaphead was still on the phone with her when I came back 5 minutes later, and he told me that she asked him if he was married, and when he said he was, she asked him if he was happily married or up for having some fun. Now, I freely admit that I am not the best looking guy in the world. My girlfriend is very forgiving on my looks (she needs to be) and for this girl to be interested in me, she must have been either drugged, drunk, or just into wierd looking guys (I have short, sometimes spikey hair, a long black goatee, and big eyes with long eyelashes!) And we absolute rocked last night. I rushed around the store and faced up the store very roughly, but then Slaphead went around the store and faced up a little better, refining what I had already done. And then complained to me that he wasn't sure we had done enough (we have an audit today) to make Shoe happy and to give us another Excellent mark, which is now what we crave after getting one from Pedro last week. Then we rocked the delivery too. I was absolutely on fire whilst I was concentrating on doing as much as possible, whatever it took. 45 cases in 15 minutes at one point. In the end I did 110 cases in an hour, which still isn't shabby, but then we fell down a little on the ambient stock. There were 8 cages, and we only finished 6 of them, although the two that we did leave were very small. This means that Rickaaaay will have very little to do! Speaking of Rickaaaay, he is such a moron. He came in and asked Shoe if he was working. Thing is, he was in his uniform. And ready to start a shift. I mean...his mother creates the rotas, and presumably he knows how to work a mobile phone (he is a chav, therefore this knowledge is genetic) and he could have phoned the store. But no. He had to come in and physically see the rota, in his uniform. And the thing is, he stood in front of the rota, mouth open, studying it as hard as his little grey cells would allow. Bless. Permalink | |
Podcasts 03.05.08 April 2008 Blogroll Vandaweb Simple Man, Simple Thoughts The Purple Blug |