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Supermarket Soap
Daily life behind the counter
www.supermarketsoap.co.uk

7th October 2008:Boring Nights, New Diets, Crisis, Role Of A Supervisor Is To Ask Staff What To Do, Calling Support Staff Names Is NOT Helpful, Calling Engineers Names Is NOT Helpful and The Bombshell Blows Up.
Streaming Song Of The Day: When I Grow Up by Garbage (Would have loved to have seen The Pussycat Dolls cover this, shame they didn't...)

Free MP3 Of The Day: Journey Riddem by Jah Cure
Tonight has been a really dull night. Literally very little has happened. And tonight I am working with The Bombshell and The Flying Scot. The latter is the nickname for the new boy because he is so damned slow. Once again it has taken him three hours to work the chiller. Now, I know this may sound a little unfair because, well, he is new. But the thing is, he was given three weeks training on how to work everything and where everything is, so, I can't really defend the fact that he is slow. However, you can have a bit of a joke with him. Like earlier when I called him a grumping F'ing Bstard, which he took with fantastic humour and said "Yeah, everyone F'ing calls me that. I take it as a compliment now."

Tonight also marks the start of my new extreme diet. Well, somewhat extreme. You see, I have decided that 99% of what I eat is rubbish. So I am now drinking a large cup of delicious chicken and sweetcorn soup. And for desert I have a pack of Snack A Jacks which are little caramel flavoured rice crackers and are delicious too. I was somewhat tempted to buy some bread to eat with my soup, but then I know that bread is really bad for you. So, that idea got thrown out.

And right now, as I type, there is a small crisis going on. The chillers keep tripping out. Not a good place to be in, I know, I've been there and got it in the neck from various levels of management for the way I dealt with it. As such, I am not giving The Bombshell much in the way of advice on how he deals with it. Apparently my strategy sucks, so, I feel my advice would not be constructive right now. So I sit and blog instead. The Flying Scot is just wandering around aimlessly.

But the situation escalated out of all control and I had to stop blogging. It really annoys me that every time there is a crisis, a problem, an issue, or anything else, the supervisors come to me for advice or come to me to sort it out. Technically, I am their staff, they tell me what to do and I do it. They are supposed to be the fountains of all knowledge. But no. I'm the one who always has to save their behinds. Last night was no different. I told The Bombshell to call support, get an engineer sent, then wait. So he did.

Or at least he tried to. First he ran around screaming that nobody had left him the phone numbers for if there is an emergency. So I showed him where it was, and he calmed down for about 10 seconds, before screaming that the number went to an answerphone. I told him that it didn't. He screamed that it did because it did the last time he called them. I explained that the number went to an answerphone and you had to choose options. Then went back to my lunch. Which was accompanied by screams from the office of The Bombshell yelling at support. Ten minutes later I was on the shop floor, having finished my lunch, and heard "Yeah? I call! I call to tell you my F'ing freezers is dead! Why are you not understand this you stupid F'ing b*tch?" Ten seconds later he came out and thrust the phone at me. "This b*tch, she is say she not talk to me no more. She say she must talk to you!" My call took 5 minutes, and an engineer arrived within an hour. Apparently The Bombshell hadn't understood the question of "Is your store on the mainland or the isle of wight?" and having been asked repeatedly, and not understanding repeatedly, had taken this as a sign of hostility, called the operator a "stupid F'ing b*tch" and been promptly told to find someone civil to talk to her.

Apparently upsetting one person was not enough for The Bombshell though. The engineer came, very red eyed, to the store, tried to fix the problem, and hit more problems when he couldn't remove the plastic divides. So The Bombshell tried using brute force, and failed. The poor engineer told me that he had also tried and failed, and that the person who had designed the shelving was a moron. At which point, The Bombshell figured that the engineer must have been referring to him, and pointed at several metal panels all over the floor and said "Yeah? I am moron? I am not d*ckhead who leaves store in F'ing mess when he is do work." And then he went out to the Polish delivery driver, yelled at him in Polish, using every Polish swear word I know, leaving the poor driver coming up to me and saying in highly impressive English "Doesn't he understand I cannot take any empties today?" I explained that he didn't, and not to take the abuse personally, it was just the way The Bombshell is. He laughed and said "Every day the same eh?"

However, I did get a really nice thing at the end of the shift. First up, The Bombshell asked what was left to do, and I told him, then he slapped me on the back and said "Very nice work!" So I put a few more cases of stock out, and then turned and said to him "The next time Pedro tells you I am lazy, or I don't work hard, you remember this day, and you tell him everything I did, ok?" The Bombshell smiled and said "Yes, I know you are work very hard, thank you for all your work tonight, I appriciate it". I took two steps back then said "Who are you, and what have you done with the real Bombshell?" He frowned and said he didn't know what I meant. I explained and then got "I tell you, you do very good work, why are you not understand this? Fcuk, I am have a very hard night tonight, I am not need this!" And promptly stormed off. I grinned at The Flying Scot and told him that I was happy not to have my last break, it was worth it just to see The Bombshell finally blow.
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