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16th April 2009: Wow, tonight has been the slowest night I can remember in a long time.  We've actually had so few customers I have had to resort to upselling.  Which I personally think I am quite good at.  I've never had someone say "No, you're alright mate" when trying to upsell.  And tonight was no exception.  A taxi driver came in and had a pack of 4 toilet rolls (£2.09) but instead I pointed him in the direction of our 24 for £6 Andrex offer.  He dumped his toilet rolls and bought the offer ones.  And then the girl behind him squealed and declared it a bargain and bought some too.  Result.  One upsell and one new sell.  Truely I am a retailing god. The only other big thing that has been happening is name badges.  Apparently we all have to wear one now.  See how long that lasts.  Although they are enforcing it with a "No badge, get a disciplinary" thing.  Does seem a touch extreme in my eyes, but hey ho, let's see what happens when people get enough warnings to be fired for it.  Methinks they will back down. I do want to also tell the tale of the girl who was in yesterday morning but was in so late in my shift she didn't make the cut for the blog.  So, she went to the cash machine and the transaction completed, but didn't give her her £40.  So she complained, very nicely and sweetly to me.  She's a regular and an absolute love.  Anyway.  So she came to my till and tried to pay for the newspapers she buys for a local hotel with her card.  It declined.  So she tried to pay with the money in her purse, but came up short by 30p.  The poor thing looked like she was about to cry, so I said to her "Not your morning is it?  Give me what you have, I'll ring it up as the right price."  She looked like I had made her day and said "Seriously?  You'd do that?"  So rather than going off and probably crying in her car (never a good thing), she went off literally skipping out of the store.  I put the 30p into the till myself, much to the bemusement of the supervisor who does prices (really can't use our acronym). And lastly for tonight as I want to get this encoded to bloggy format and then uploaded since eagle eyed viewers may have realised that yesterday's post was actually posted at about 11:58pm (don't ask).  I am really happy tonight.  Our neighbours across the road consistently complain about the amount of noise I make bringing the cages over.  It is hard to make overgrown shopping trolleys which weigh 25 kilos each quiet though.  So, retribution came today in the beautiful form of railway workers with hammers, chainsaws and spotlights with the brightness of the sun.  At least I believe they were spotlights.  Could have been magic since tonight is a cloudy night, and above the spotlights I saw stars.  I kid you not. Permalink |