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Contact Us | The
Store Manager | 16.08.08:
Blogging On The Move, Quiznos Subs, Memories Of School, and Lessons In
Good Customer Service New Music Of The Day: Supernal - Glass So, i am currently sitting on top of west quay, finishing off a surprisingly so so sandwich from Quiznos. Now, I say surprisingly because I am a really big fan of their sandwiches. Costs a little more than fast food, takes the same time, but tastes a million times better. This said, I don't think the girl who made my sandwich particularly liked me. When I told her i wanted bacon on my steakhouse beef sandwich, she shot back "is extra". Today is not the day to be short with me. So I replied "I don't care". But then she did something inexcusable. You see, at Quiznos they do some really nice sauces with their rolls but often drown the tastes out with shubbery. Lettuce, tomato, shubbery. And I am the definition of carnivore. I can't stand vegetables. So as she reeled off everything I could have I said "no extras" so she said "ok, just beef, bacon and cheese", so I explained I just wanted beef and bacon, nothing else. Apparently this translated back into "don't put sauce on my beef either". Funnily enough, jut bacon and beef made for quite a dry sandwich. So Quiznos, disappointed. But before that I was on the train down to southampton and I saw someone from my past. A teaching assistant from my secondary school (high school for American readers). Not quite the nice start to my trip I had hoped for. For those readers who are new to this blog, I am autistic. And when I was at school, getting on for 15 years ago now, help for autistic kids was...well...basic to say the least. The other problem is that in those days, diagnosis was pretty poor too. Unless you were mute and rocking backwards and forwards, they didn't have a clue what the problem was. I actually didn't get diagnosed until college with Dyspraxia with Aspergers tendencies. So, my experiences of "help" from this woman weren't quite what you get now. Her "help" mostly consisted of torturous writing exercises. They believed that if I traced enough printed letters on a sheet for 2 hours a day, 3 days a week, I would learn to write properly. It didn't work. So they tried something else. Taping my fingers in the right position to a pen for every class. So, yeah, my memories of this woman weren't exactly fond. I just sat, ignored her, and felt massive amounts of resentment towards her. For her part, she didn't have a clue who I was. I guess it's not her fault. Probably didn't expect to ever see one of her students in a suit. And I guess the 2 inch long goatee isn't quite what I had between the ages of 13 and 16. Still made me angry though. This said, Not as angry now that I've vented my rage. Whilst I was planning my entry for today, I remembered her name, and I was planning to publish it, so that when Googled, her name would be alongside all those torturous "treatments" she inflicted on me. But I mellowed a little. I'm not going to now. Lastly for this shortened and badly editted blog entry, South West Trains made me laugh today. Announcements were given out all day about how they were running a customer service week and how they wanted customers to report excellent customer service which had affected their journey. Thing is, stupidly, they want people to give customer service reports on their website. Silly people. I own 4 laptops. Ok, so, I am a hoarder, I know! Anyway, there is a really good reason their little scheme made me laugh. At Lymington station the manager came limping up to me and said "Oi! Got a ticket?" When I told him that I did he demanded to see it. I informed him that I wasn't on a train therefore didn't require a valid ticket nor needed to produce one. He told me that I did because I was on South West Trains property. And then he told me he wasn't even on duty, so I asked for his authority to ask me for a ticket. He limped away and muttered "Young people today!" Ok. Well, I am going to be filling in a customer service report, for his excellent customer service. Come on. Like I am going to be alone in using and abusing this service this week! Permalink | |
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