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Supermarket
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Contact Us | The
Store Manager | 25.08.08:
Reasons For No Blogging, Short Posts, Violent Mood Swings, Not Selling
Alcohol On Principal, The Hero Is A Rude Little Man, and Car Washes Are
Not Upgradable. So, I haven't been blogging for the last couple of days for actually some pretty good reasons. On saturday morning I went straight to bed because I was so exhausted from working (I was working with Miss C again, therefore everything took twice as long) and then went to Milford Carnival. Big shout out to Milford Riff Raff for the Happy Feet theme! It may not seem obvious why I like this theme, but becomes more so when you realise that the Linux mascot is called Tux and is a penguin. And I was wearing my Linux For Life jersey with pride. Then on Sunday it was another early to bed occassion as I was falling asleep and needed to get a decent sleep before watching Kimi Raikkonen go off from the Valencia Grand Prix Of Europe in a cloud of smoke. There are days when I am sure that whoever I support I jinx. I support Southampton Football Club who got relegated last year. And I support Kimi Raikkonen who seems to be having a massive run of bad luck this year. I'm starting to think I might support Lewis Hamilton... So today's edition is going to be a far shorter edition, namely because we didn't have many customers last night who were oddballs, and because I didn't have a decent oppertunity to make many notes. That and by the time I got in when I normally blog, I had been awake for 21 hours. And I forgot to take the new laptop to work with me. So saving up for an Acer One...depsite hating Acer with a passion. Also we had Slaphead who swung violently between hating me with a passion and being almost protective over me. I mean the guy was really offensive to me at times, like when we were facing up in the same aisle, he would refuse to talk to me. And I have no idea what I did to him. So then I did what I do best. I tore the delivery apart. 6 cages worked in an 2 and a half hours. I think that's pretty good going. So did Slaphead who regaled me in praise by telling me this is why he wanted me to work the ambient delivery, because he knew I could empty cages, unlike him. His words not mine. And then he was very insistent that I took my break at 6am. He's actually insistent that I take my breaks at the times I normally do. I think he may have had a word with his wife about my autism as he does seem to have some understanding of it, and his wife is a care assistant at a home for the elderly. So my first customer of the night was a very well dressed, very well spoken guy who I was actually looking forward to serving. And then he asked for 2 litres of vodka. I must admit, I have become ever so slightly impatient with people who ask me for alcohol after 11pm. Reminds me, The Hero, who was standing very smugly next to his protege last night, told me that he wants a red light on the top of the tills and that he's going to ask to have it lit at 11pm. I explained to him that if you tell customers they can't have alcohol, they just don't get it until you ram it down their throats, and he has said that he thinks a little light will work. Moron. Anyway. So this customer put his hands on his hips and said to me "Is that on principal or what?" Yes, that's right. I refused to sell you alcohol because I didn't want to. I explained to him that it was company policy, not my own policy and he said "Well, it's the first time I've been here and never been able to buy alcohol after 11pm." I then smiled and told him not to lie to me, I'd been working there 5 years and we'd never sold alcohol after 11pm. He apologised, bought a bottle of water and quickly left. Speaking of The Hero, he did the worst thing I have ever seen in customer service. A woman was buying food for a fry up in the morning and forgot eggs, so first of all The Hero refused to tell her where they were, and when I told him that he should have shown her where they were, he said "Nope, she stank of alcohol, I ain't helping no-one who stinks of alcohol." Nice, just don't do your job then. Then she asked when last orders were and he said "You ain't getting no more alcohol, you stink of it. I can smell it from here. You absolutely stink of booze." I couldn't believe he said that to a customer's face. To me, that is completely unacceptable. Lastly I had a really bizarre request from a customer. He came in and bought a £2 car wash, then his friend bought a £6 car wash. They went off and they left their car in the car wash as it got washed. Nothing wrong with that. Personally, I would do it that way too. Although I do love being inside the car when the car gets washed too! So, then the guy who bought the £2 car wash came up to me and asked me if he could upgrade it and whether he could give me £4 and get another token. I told him that I was pretty sure we couldn't as I knew they weren't refundable. He sighed and said "Are you sure?" and to be honest, I have no clue if we can or not, so I erred on the side of caution and told him that we couldn't. He walked away fairly depressed. Problem is that I have to draw a line between my fabulous customer service which involves taking risks here and there and truely risking my job when people are losing their jobs left right and centre during this credit crunch. Permalink | |
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