30.05.08:
Miss C Is Lazy, Prodigal Number One Son, Arrogant Customers, and Shoe
Is Two Faced. Allegedly...
Streaming
Song Of The Day: Beautiful Ones (live) by Suede
Free MP3 Of The Day: Moe Pope And Headnodic are Megaphone by
Megaphone Last night was just one 8 hour
long horror show. But then, I knew it would be. I was
working with Miss C. On average, I do the work of two
people. This isn't bragging, we are given targets to hit, and
these targets are around 35 cases an hour. A case being one box
of whatever. My average is 70-90 cases an hour. 60 if I am
having an off night. Now, technically, Miss C also exceeds these
targets, but she does it a really low way. She will pick the
cages which have what I call easy wins. Easy wins are things like
the sandwiches which only have four packets per case, and if you're
smart you'll take two at a time out. So, she can do a lot of
these in a short amount of time. Which makes it look like she's
doing a lot of work, when in fact she does FA. Another thing she
will do is pick the cage with the least in it, so on CCTV she is
working cage after cage. And management buy it. I will
elaborate on this later.
The Chav's Number One Son came
in at about 1am this morning. He has been transferred to our
Bournemouth store. He was in a good mood, and we discussed the
difference between his store and our store. Turns out that we
have nothing on his nightshift. Their store was closed for 5
hours overnight, and his nightshift did nothing. Didn't tidy the
store, didn't work the backup stock, they didn't do anything.
Plus, when they get a delivery of what we call ambient stock (stuff
that isn't chilled or frozen) they put it in the warehouse, then begin
working it. Madness. Whatever management think of us, at
least we're not as completely dumb as that lot. Ironicly, the
manager of that store is also Pedro. And we actually did discuss
Pedro. Number One Son thinks that Pedro is the cause of all the
problems in both stores. Interesting theory... Personally I
think the cause of all the problems is The Chav.
Back to Miss C. Now,
knowing that 5am is our busiest time, she decided to waltz off and take
her break just as the builders came in. And then admitted she did
it deliberately because she didn't want to serve them. Thanks for
that. So during our busiest time, I was on my own. And then
the coffee machine ran out of milk. The queue was back to the
door, and the builders were complaining that we had no milk in the
coffee machine. On top of all this I had a headache.
However, the builders did prove how damned thick they are. First
builder told me that there was no milk in the machine, and I told him
that I couldn't do anything. He stropped off. The second
builder then said there was no milk in the coffee machine. This
happened five times in total. Incredible that when it comes to
Nuts or Zoo being low priced, or cheap DVDs being on sale they can
communicate, but when it's something reasonably important, they clam
up.
And then I had the most
arrogant customer I have ever served. He said there was no milk
in the coffee machine. So I said "Yes, I know, but I can't do
anything about it. Sorry." His reply? "Yeah, whatever
mate, I was just telling you to be helpful. No need to bite my
head off. Christ, I know it's early but no need to take it out on
me." I kept my mouth shut. I didn't mention that he looked
like a blonde 70s Kevin Keegan. I didn't mention that he was a
moron. I just kept my mouth shut and scanned his items.
Apparently this was also wrong. He said "See? You try to be
helpful and you just get a lot of hassle. Dunno why I
bother." I tried to explain that I'd had every builder
complaining that we were out of milk so I knew. He just went "I'm
a builder, don't be having a go at them mate, I'm trying to be
helpful. Don't worry, if I was in a bad mood you'd know about
it." I hate customers like this. The whole "I'm the
customer, be afraid." Trust me, we have a million ways to make
the start of your day a bad one. We can request a security check,
they are never fun. We can give you your change in tiny tiny
pieces. And rather than guessing the price, I can stroll to it
and see what it costs. Theatening the checkout person is never a
good idea. Unfortunately for this guy, we'd just finished some
banking and were low on notes, so his £14.43 change was given to
him in £1 coins, and 10ps, and 1ps. He complained and I
said that all transactions are final once the change has been
given. Well, it's true!
Lastly, but not at the end of
the night, Miss C complained about Shoe. She said that Miss
Chav who is her neighbour who also works at the store said that Shoe is
one of the most two faced people in the store. What Miss C
completely misses is that Miss Chav (she isn't quite as chavtastic as
THE Chav) is upset that not everyone is fawning all over her because
she's pregnant. I'm one such person. My view is this, ok,
she's pregnant, and yes there are some things that can be excused, like
heavy lifting. But lateness? Attitude problems towards
customers? Attitude problems towards staff who don't make a huge
fuss over her? Her issue is that people are making a fuss over
Blondie who is also pregnant and is Shoe's niece. Maybe this is
because Blondie can get in on time and eat breakfast before she arrives
at work. Miss Chav manages not only to be late, but also then
goes to the canteen and sits down and eats breakfast before doing
anything else. And if anyone dares complain, she scowls and says
"I'm pregnant innit? Do you want me to work or let my baby
starve?" She picked the wrong person when she asked me. I
shrugged and said "Work would be nice, considering how you clocked in
and all." She slammed her cereal bowl down and stropped onto the
checkouts and refused to speak to me for the rest of the hour we work
together. See? Never ask me stuff when a sensitive answer
is needed. My heart is ice and kept in such a state by the liquid
nitrogen in my veins ;-) Permalink |